Privacy Policy

1. Who we are

Tripleweb Limited (trading as PHPFixer) PHP maintenance, bug-fixing, software support, and technical consultancy services. For the purposes of UK data protection law, Tripleweb Limited is the data controller.

• Registered office: Bawtry Hall, South Parade Bawtry Doncaster DN10 6JH United Kingdom
• Company number: 474923167

We are registered with the Information Commissioner's Office (ICO) (registration number: ZC020850).

2. Scope

This policy explains how we collect and use personal data when you:

• visit our website
• contact us or respond to our emails
• receive a one‑off business contact from us
• engage our services

3. What data we process

We may process the following categories of personal data:

We do not intentionally collect sensitive personal data.

4. How we collect data

We collect personal data:

• From publicly available sources (e.g. company websites)
• Directly from you (e.g. email replies, enquiries)
• Automatically via website usage (analytics, see section 11)

5. Purposes of processing

We process personal data to:

• Identify and communicate potential issues affecting business websites
• Respond to enquiries and provide support
• Deliver PHP maintenance and bug‑fixing services
• Maintain appropriate business records
• Operate and improve our website

We do not use personal data for unsolicited mass marketing.

6. Legal bases

We rely on the following legal bases under UK GDPR:

We have carried out a legitimate interests assessment to ensure our processing is necessary, proportionate, and does not override your rights.

You have the right to object to processing based on legitimate interests at any time.

7. Business contact and one‑off outreach

We may contact businesses using publicly available contact details where there is a reasonable and relevant basis to do so, such as identifying a visible issue on a website.

We only contact business email addresses and do not knowingly send unsolicited emails to private individuals.

If you object or ask not to be contacted, we will respect this and will not contact you again.

8. Data retention

We retain personal data only for as long as necessary:

• No response to outreach: deleted within 90 days
• Active enquiries or services: retained for the duration of the engagement and a reasonable period thereafter
• Opt‑out records: minimal data retained to ensure we do not contact you again

9. Data sharing and processors

We do not sell personal data.

We may use third‑party service providers (for example, email hosting or infrastructure providers) to process data on our behalf. These providers act under our instructions and are subject to appropriate contractual safeguards.

10. International transfers

Where we use service providers outside the UK (including providers based in the United States), we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Analytics

We use Fathom Analytics to understand how our website is used. Fathom Analytics is a privacy‑focused analytics provider that does not use cookies and does not store personal data that can directly identify visitors. It uses anonymised and aggregated data (such as page views and general usage patterns) to provide insight into website performance.

No tracking cookies are set for analytics purposes, and no cross‑site tracking or profiling is carried out.

12. Your rights

Under UK data protection law, you have the right to:

• Object to processing based on legitimate interests
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where applicable

To exercise your rights, contact us with "Data Protection" in the subject line.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) via ico.org.uk.

13. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

14. Updates to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the effective date shown above.